BUSINESS OBJECTIVES ACHIEVED
Our highly successful, specialist Asset Management offering handles a large volume of disrepair claims and counterclaims for Registered Providers and Local Authority clients, across the country.
The Asset Management Team has a proven track record of successfully defending disrepair claims and counterclaims and of achieving zero cost and very low cost settlements for clients.
Our Team boasts a number Higher Court advocates, with trial expertise, who enable us to provide a quality 'cradle to grave' service on all of our cases.
We deliver bespoke claims handling processes to facilitate efficient and effective working methods between the client partners and ourselves. The claims processes are geared toward targeted success.
The bespoke claims handling processes have a target turnaround time for claims and provide an easy to follow written process, so that clients can minimise their staff input but have clarity in relation to cost, the service they will receive and the outcomes that they can expect.
To implement such a process, we work in partnership with new clients, to determine the client's specific needs and the process which will best meet these needs.
For a number of clients, we have radically overhauled their disrepair claims handling, prioritising cost minimisation, claim turnaround times and defending robustly where appropriate.
One Registered Provider client provided the following feedback, comparing our results to those that were achieved with a different firm:
"Through working collaboratively, we have established an effective approach to handling and processing disrepair claims which ensures compliance with the disrepair protocol, whilst generating significant savings in cost, time and resources.
The effectiveness of the relationship between us, has also produced fantastic results in reducing average claim time from 159 days down to 36.5 days. This is from receipt of the early notification letter, to file closure."
The feedback reflects the reputation of our Asset Management team, the expertise which is available within the Team and the benefits which our expertise affords to our client partners.
To further minimise costs and risk, as part of our value added service, we offer quarterly claims handling review meetings, surgeries to answer day to day repairs queries and face to face staff training on how to handle disrepair claims effectively and at minimal cost.