Dealing with Unreasonable/ Repeat Complainants

Together we are Forbes

Wednesday 02 December 2015, Forbes' Preston office - Ribchester House, Lancaster Road, Preston, PR1 2QL.

Continuing the series of training sessions, the Housing Litigation Team will cover Dealing with Unreasonable/ Repeat Complainants.

Objectives

  • To improve delegate confidence when dealing with unreasonable / repeat complainants
  • To explore the non-legal and legal options which are available when
  • dealing with unreasonable complainants.
  • To be able to formulate an appropriate action plan when dealing with unreasonable complainants and tailoring the plan depending on the circumstances of the case

Content

  • What is an unreasonable complainant?
  • What pre-legal options do I have?
  • The Equality Act 2010 and other pre-legal considerations
  • What legal action can I take?
  • Case Studies

The training will take place from 1pm until 4pm.

To book your place please click here and complete the online booking form.

The training costs £50 + VAT per person however if you book 3 places you will receive the 4th free of charge