This session will provide a brief overview of the issues currently faced by the Social Housing sector in Manchester followed by a real life case study focussing on a vexatious complaint case from the perspective of both the Landlord and the Tenant. During the session practical tips and advice will be given to help housing providers to deal with the difficulties posed by unreasonable and persistent complainants.
Registration and breakfast is at 8.30am. The session will start at 9.00am and conclude by 10.30am at the latest.
Introduction - Current issues facing the Social Housing Sector in Manchester - Darren Burton, Head of Housing Consultancy Services.
"I say Vexatious/ you say Let Down" - A view from both sides of a vexatious complaint case provided by the lawyers who represented each party - Kirsty Varley, Associate Solicitor, and Paul Gorton, Solicitor.
Q and A session.
To book and place please click here.