Supplier Disputes: What Schools Need to Know

Causes of Disputes

Whilst not an exhaustive list, common causes of disputes are as follows:

-          Missed service levels from suppliers, or poor quality delivery of services.

-          Expected price increases or vague invoicing

-          Confusion over contract end dates

How Can Disputes Be Prevented?

When it comes to preventing disputes, it is always vital to have a written contract in place with clear and unambiguous terms. This contract ought to include performance standards, pricing, termination rights, and steps to resolve disputes. It is also vital to thoroughly investigate and research a prospective supplier’s credentials before entering into a contract with them. Look into their financial standing and their reputation.

Resolving Disputes

When looking to resolve disputes start with forming a dialogue around issues, as most problems can be resolved through a calm discussion and negotiation. A fall back to this would be including as a contractual provision, mediation, in order to resolve disputes. A neutral third-party mediator can assist parties in finding common ground. If the matter cannot be resolved, then your final recourse will be legal action.

Practical Tips

- Be proactive and do not wait for problems to escalate. Seek legal advice at the earliest possible opportunity

- It is imperative to have solicitors either look over, or draft, supplier contracts.

- Keep written logs of all aspect of your contentious matter.

Contact us

If you are unsure about a supplier contract or facing a dispute, please contact us at Forbes Solicitors and we would be delighted to assist.