CQC and Health & Safety Investigations for the Care Sector

We have an experienced team that can assist your organisation in any formal investigation by the Care Quality Commission.

More about CQC and H&S Investigators for the Care Sector

CQC investigations

Such investigations can be extremely challenging for any care provider and have the knock on effect of reputational damage and pressure on staff. Demands for improvements and the threat of enforcement can also add significant stress and concern to businesses.

The CQC when undertaking their inspections and monitoring of service seek to ensure that five key questions are addressed: Is the service safe, effective, caring, responsive and well led?

Previous enforcement and prosecution usually arise due to failures to provide safe care and treatment and where breaches of regulations result in avoidable harm and/or significant risk of harm.

There have been a significant increase in both enforcement action and the level of fines over recent years with recent examples of CQC prosecutions against care facilities including:

  • when a resident fell out of her wheelchair,

  • the failure to share details in a timely manner of what happened following the death of a resident,

  • a failure to keep a resident safe when a door that had been removed by builders was left in an unsafe position causing it to fall onto a resident,

  • a failure to provide safe care and treatment and failure to protect a resident from avoidable harm when a resident was subject to a sexual assault by another resident

  • a substantial fine of £1.5m for a care provider that failed to provide safe care and treatment when a resident choked on food when the care provider knew or ought to have known that he was at an increased risk of choking.

Health and safety investigations

Investigations by the HSE and the potential of prosecutions following the injury of a resident or employee can be a challenge. Due to the nature of the sector, health and safety is obviously high on everybody's agenda. We can assist from investigation phase to any PACE interview to representation at Court should enforcement action proceed. The regulatory team have a strong reputation for defence of organisations and individuals and representing clients in the Magistrates and Crown Court. A partner within the regulatory team is also a Technical member of IOSH and a Member of the Health and Safety Lawyer Association.

Our dedicated Care team

Kella Bowers.jpg

Partner and Head of Social Care, Insurance

Kella Bowers

John Myles.jpg

Partner, Insurance

John Myles


Partner and Head of Regulatory, Insurance

Ridwaan Omar

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