Fixed Fee Retainers

We provide support to a range of businesses through our fixed fee retainer services under which you will work with a dedicated specialist employment law expert who will understand your business and will be able to guide and advise you on the employment and HR challenges faced within your organisation.

More about Fixed Fee Retainers

Our retainers are a bespoke helpline service under which we provide advice and support either over the telephone or via e-mail in relation to general day-to-day employment issues.

We have two different retainer products - HR Complete and In house HR, both of which are bespoke and built upon the needs of your business. Further details regarding the support provided under our retainers can be found below. To arrange a free initial consultation with one of our advisers about our retainers please contact Andrew Halpin.

What makes us different?

What makes us different?

We understand that one size does not fit all. Our clients are diverse and dispersed and we work with organisations across a wide variety of sectors. Our advice is tailored to meet the needs, the priorities and the size of their respective businesses.

Ideal for you because: we will work hard to build a relationship with your business and to understand the way in which you like to deal with your legal representatives.

We take a commercial view and align this to your approach to people management. We know that organisations have differing budgets and varying in-house capabilities. We offer customisable levels of support and an unparalleled range of competitively priced packages. We offer everything from fixed fee, fully comprehensive, insurance-backed cover, to ad hoc HR business project support.

Ideal for you because: we will make honest insightful recommendations that suit your business needs. In a relationship with us, you will only pay for the level of support you need.

We work with our clients to build their knowledge and understanding of HR processes. Rather than advising on resolving one matter, we upskill our clients and regularly provide a range of training and events on people management topics.

Ideal for you because: we will work with you to recognise trends in cases and identify development needs amongst your team, exploring solutions through regular review meetings.

Our service standards clearly differentiate us. We work with our clients rather than for them. We pride ourselves on our friendly and approachable style and strive to establish a good working rapport with our client base. We are described regularly as feeling like an extension of our clients' own teams.

Ideal for you because: we will commit to getting to know you and your business in just the same way. You can contact us at any time for on-the-spot advice and we will understand the way in which you prefer to approach issues and tailor our advice accordingly.

HR Complete & In House HR

HR Complete & In House HR

HR Complete is our fixed fee retainer generally aimed at SME's with up to 250 employees.

In House HR is our is fixed fee retainer aimed at businesses with more than 250 employees and/or businesses who operate from a range of different sites/locations and generally who have a large or wider HR team in place.

Services provided under our retainers

Services provided under our retainers

Under both of these retainers we will work closely with you and your HR team to provide employment and HR advice and support to your business.

For an annual fixed fee (payable in monthly instalments) we can:

  • Provide decisive, commercial advice via telephone or email in relation to day-to-day HR queries;

  • Provide you with a dedicated specialist employment expert as a go-to contact who will be supported by a wider team of advisers and a dedicated client relationship partner;

  • Supply template documents in relation to a number of day-to-day HR issues such as disciplinary and grievance documents, sickness absence letters and redundancy letters;

  • Meet with your team on commencement of the retainer to get to know you better, discuss how we will work together and understand your key strategic priorities;

  • Undertake a review of your existing contracts and handbook on commencement of the retainer to ensure that they are fully compliant or provide a template contract and handbook if there are no existing documents in place;

  • Offer a 10% discount on matters that fall outside the scope of the retainer including Employment Tribunal claims;

  • Provide two free places for two people at our regular employment law seminars and events;

  • Provide two free places for two people for our online training programme - online webinars take place every other month. Additional places can be booked at a discounted rate;

  • Provide regular updates and e-news bulletins on changes to employment law that may impact your business

  • Provide a bi-monthly newsletter which will provide insight into various employment law queries and case law updates

  • Schedule optional quarterly face-to-face review meetings in order to catch up on developments within the business and discuss any ongoing matters

In addition to the above under the In House retainer we can deliver one bespoke on-site training session on an employment/HR topic of your choice. For further details regarding our retainers please contact Emma Swan.

Our dedicated Employment & HR team


Partner and National Head of Employment & Education, Employment & HR

Jonathan Holden

Emma Swan.jpg

Partner and Head of Commercial Employment, Employment & HR

Emma Swan

Andrew Halpin.jpg

Partner, Employment & HR

Andrew Halpin


Partner, Employment & HR

Jennifer Smith

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