Housing Disrepair Claims
More about Disrepair
Our team handles a large volume of disrepair claims and counterclaims for Registered Providers and Local Authority clients across the country.
We have a proven track record of successfully defending these kinds of claims and achieving zero cost and very low cost settlements for clients. We provide a quality ‘cradle to grave’ service.
Our team are also experienced in handling personal injury related issues so we are able to handle all aspects of a disrepair claim, thereby reducing cost.
We deliver bespoke claims handling processes to facilitate efficient and effective working methods between the client partners and ourselves, geared toward targeted success.
We operate a target turnaround time for claims and provide an easy-to-follow written process, so that clients can minimise their staff input but have clarity in relation to cost, the service they will receive and the outcomes that they can expect.
To implement such a process, we work in partnership with our clients, to determine their specific needs and how best to meet them. For a number of clients, we have radically overhauled their disrepair claims handling, prioritising cost minimisation, claim turnaround times and defending robustly where appropriate.
To further minimise costs and risk, as part of our value added service, we offer quarterly claims handling review meetings, surgeries to answer day to day repairs queries and face to face staff training on how to handle disrepair claims effectively and at minimal cost.
Our team are also experienced in handling personal injury related issues so we are able to handle all aspects of a disrepair claim, thereby reducing cost.
We deliver bespoke claims handling processes to facilitate efficient and effective working methods between the client partners and ourselves, geared toward targeted success.
We operate a target turnaround time for claims and provide an easy-to-follow written process, so that clients can minimise their staff input but have clarity in relation to cost, the service they will receive and the outcomes that they can expect.
To implement such a process, we work in partnership with our clients, to determine their specific needs and how best to meet them. For a number of clients, we have radically overhauled their disrepair claims handling, prioritising cost minimisation, claim turnaround times and defending robustly where appropriate.
To further minimise costs and risk, as part of our value added service, we offer quarterly claims handling review meetings, surgeries to answer day to day repairs queries and face to face staff training on how to handle disrepair claims effectively and at minimal cost.
One Registered Provider client provided the following feedback, comparing our results to those that were achieved with a different firm:
"Through working collaboratively, we have established an effective approach to handling and processing disrepair claims which ensures compliance with the disrepair protocol, whilst generating significant savings in cost, time and resources.
"The effectiveness of the relationship between us, has also produced fantastic results in reducing average claim time from 159 days down to 36.5 days. This is from receipt of the early notification letter, to file closure."
One Registered Provider client provided the following feedback, comparing our results to those that were achieved with a different firm:
"Through working collaboratively, we have established an effective approach to handling and processing disrepair claims which ensures compliance with the disrepair protocol, whilst generating significant savings in cost, time and resources.
"The effectiveness of the relationship between us, has also produced fantastic results in reducing average claim time from 159 days down to 36.5 days. This is from receipt of the early notification letter, to file closure."
We find that Forbes have a wealth of experience in all elements of our housing management needs.
Chambers 2024
Not only did Forbes handle complex and sophisticated matters greatly, they also explained these in a way which was understandable and comprehendible.
Chambers 2024
The firm is always very responsive and the service is excellent.
Chambers 2024
Forbes are involved in a number of schemes where we purchase ‘off the shelf’ Section 106 developments, and where the timescales are short between exchanging contracts with the developer and build completion of the first affordable units. Forbes always work to our timescales for the drafting of the Shared Ownership lease and setting up the conveyancing.
Legal 500 2024
Forbes is a well known legal practice within our social housing sector. Having worked with many other legal practices, I view their success is down to their solid team work and communication. Always reasonable and adaptable to our business needs.
Legal 500 2024
Our dedicated Housing Disrepair team
Partner & Head of Housing and Regeneration (Litigation), Housing & Regeneration
Siobhan Keown
Contact Us
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0800 689 0831 - Monday - Friday: 09:00 - 17:00
