With schools across the sector facing increasing numbers of complaints, it is key to ensure that your parental complaints policy not only deals effectively with vexatious complaints but also allows for a more streamlined process for complaints for members of the public (that may include former parents). 

The rise in parents using WhatsApp groups to communicate also risks unwanted comments that impact the morale of staff and reputation of your school.  By putting a robust Parent Code of Conduct in place schools can set out clear expectations, including in respect of the use of social media, and steps to follow where the parent breaches those obligations.

Many schools find that their policies become outdated as the government regularly updates its statutory guidance, such as Keeping Children Safe in Education. Our policies package ensures that your school’s pastoral policies reflect the most up to date guidance from the government.