Retail Claims

Our team acts for major retail organisations on a national basis with a particular emphasis on claims operations, tailoring our service to your commercial needs.

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The Retail team based in Leeds and Manchester acts for major retail organisations on a national basis with a particular emphasis on their claims operations. We understand the needs of the Retail Sector, we are passionate about your business and deliver a service tailored to your commercial needs. Existing clients include two national supermarket chains as well as the UK's largest fashion retail group.

The claims portfolio of major retailers, in today's market, is vast and our experience reflects that diversity. From liability to the general public arising from occupation of premises, defective products, pharmaceutical operations and motor claims, right through to claims by employees in both retail and distribution involving simple accidents, manual handling, stress at work and occupational disease, Forbes have the in depth experience and expertise to minimise your risk and outlay.

Our claims handling philosophy is based on your priorities and is built around a proactive approach to minimise your outlay on both damages and own and opponent's costs. Our overall aim will be to provide the best outcome for the client, in the most cost effective manner, utilising the available Protocols and Civil Procedures Rules to best advantage at all times whilst maintaining the crucial balance with customer care. All claims will have a clear strategy to achieve this aim, and will be dealt with in a proactive manner.

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Additional Services for Retail Clients

Increasing regulation has placed retail organisations under greater scrutiny by government bodies. These bodies are aggressively pursuing those suspected of regulatory breaches. The Regulatory Team at Forbes draws together specialists from a number of departments who understand the financial and reputational damage a regulatory investigation can bring. With over 50 years experience of handling regulatory law cases involving bodies such as Health & Safety Executive; Food standards agency, DTI; Environment Agency, HM Customs & Excise and the Border Agency Forbes Solicitors has the widest possible experience.

The Regulatory Solicitors at Forbes can call upon over 60 people who solely handle criminal cases within the firm including Higher Court Advocates and Police Station Representatives. In addition to investigations by regulatory bodies Forbes Solicitors also has a dedicated department dealing with Business Crime which can advise in respect of investigations and proceedings by the police or tax authorities.

Our dedicated Insurance team

Chris Booth.jpg

Partner and Head of Department, Insurance

Chris Booth

Kella Bowers.jpg

Partner and Head of Social Care, Insurance

Kella Bowers

Andrew Ellis.jpg

Partner and Head of Motor Claims, Insurance

Andrew Ellis


Partner and Head of Regulatory, Insurance

Ridwaan Omar

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© 2024 Forbes Solicitors is the trading name of Forbes Solicitors LLP Offices in Preston, Manchester, Salford, Blackburn, Blackpool, London and Leeds UK Main Office: Rutherford House, 4 Wellington Street (St Johns), Blackburn, Lancashire, BB1 8DD • Vat No: 174 394 344 Forbes Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA No. 816356). Details of the SRA’s Standards and Regulations can be found here. Authorised and regulated by the Financial Conduct Authority.

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